🔁 Return & Refund Policy – ZR Collection

Thank you for shopping with ZR Collection 🛍️
We want you to love your purchase! If you’re not completely satisfied, we’re here to help 💖

📦 1. Returns

You can request a return if:

  • 📅 The request is made within 7 days of receiving your order
  • 🆕 The item is unused, unwashed, and in original condition
  • 🏷️ All tags and packaging are intact

🚫 Non-returnable items:

  • Sale or discounted items
  • Customized or made-to-order products

🔄 2. Exchange Policy

We offer exchanges in case of:

  • ❌ Wrong item received
  • 📏 Size issues
  • ⚠️ Damaged or defective product

You must contact us within 3 days of delivery for exchanges.

💸 3. Refunds

Once we receive and inspect your return:

  • ✅ Approved refunds will be processed within 5–7 business days
  • 💳 Refunds will be issued via the original payment method or bank transfer

🚚 4. Shipping Costs

  • 📦 Return shipping costs are the customer’s responsibility
  • ❌ Shipping charges are non-refundable
  • ✅ If the mistake is from our side (wrong/damaged item), we will cover the shipping cost

⚠️ 5. Damaged or Incorrect Items

If you receive a damaged or wrong product:

  • 📸 Take clear pictures as proof
  • 📩 Contact us immediately

We’ll resolve your issue as quickly as possible 💯

📞 6. How to Request a Return

To start a return or exchange:

  • 📧 Email us at: zrcollections.store@gmail.com
  • 📝 Provide your order number and issue details
  • 📸 Attach pictures (if applicable)

❤️ Customer Satisfaction First

At ZR Collection, your satisfaction is our priority 🌟
We’re always here to make your shopping experience smooth and reliable 🤝